Shipment Policy

SHIPMENT POLICY

DOMESTIC SHIPPING (UAE)

  1. Free Shipping: Orders exceeding 350 AED qualify for free standard delivery within the UAE. Orders below 350 AED incur a delivery charge of 22 AED.
  2. Delivery Timeline: Standard deliveries are processed within 1–2 business days (excluding public holidays).
  3. Express Delivery (Dubai Only):
    • Orders placed before 2:00 PM are eligible for same-day delivery.
    • Express delivery charges: 37 AED per order.
  4. Remote Areas:
    • Deliveries to designated remote areas (listed below) are restricted to Sundays and Thursdays.
    • An additional surcharge of 10–15 AED per package may apply.

INTERNATIONAL SHIPPING

  1. Service Availability:
    • We ship globally via DHL, excluding OFAC-sanctioned countries (see Compliance section).
  2. Shipping Rates:
    • USA, Europe & Other Countries:
      • 225 AED (≤500g) | 300 AED (500g–2kg).
      • Packages exceeding 2kg are charged as separate shipments.
    • Bahrain, Kuwait, Oman, KSA, Qatar, Jordan:
      • 125 AED (≤1.5kg).
      • Packages exceeding 1.5kg are charged as separate shipments.
    • Free Shipping: International orders over 1000 AED qualify for free shipping.
  3. Delivery Timeline:
    • Estimated 3–7 business days (USA/Europe) or 2–5 business days (GCC/Jordan).
    • Delays due to customs may extend delivery up to 30 business days.

CUSTOMS & TAXES

  • Customers are solely responsible for all duties, taxes, or customs fees imposed by their country.
  • These fees are not included in shipping costs. No refunds will be issued for orders rejected due to unpaid fees.

  • RETURNS & DAMAGED SHIPMENTS

    1. Return Shipping Costs:
      • UAE: 35 AED.
      • International: Cost equals original shipping fees.
      • Refunds will be processed within 5 working days.
    2. Damaged Items:
      • Report within 24 hours of delivery by emailing info@nailshopping.ae with photographic evidence. Replacements will be issued at no cost.

    COMPLIANCE & DISCLAIMERS

    1. OFAC Sanctions: We do not ship to OFAC-sanctioned countries per UAE law.
    2. Delivery Delays:
      • Nailshopping.ae is not liable for delays caused by carriers, customs, or force majeure events.
    3. Remote Areas (UAE):
      • See full list below. Additional charges (max 15 AED) apply.

    LIST OF REMOTE AREAS (UAE):

Abu Dhabi /Western Region
Al Dabiya Bad' Al Mutaw'ah Nujoom Island
Al Dhannah City Barakah Qasr Al Sarab
Al Fayah Bateen Liwa Ruwais
Al Gharbia Baynounah Sahil
Al Ghuwaifat Buhasa Shah
Al Mirfa Dalma Island Sir Baniyas Island
Al Nouf Ghayathi Tarif
Al Salam Living City Habshan Zayed City
Al Sila Hameem
Asab Liwa
Ajman : Al Manama Masfut

Al Ain:

Al Faqa Al Shiwayb Nahel
Al Hiyar Al Wiqan Sweihan
Al Quaa Ghireebah
Fujairah

Al Manama Siji Wadi Eesfal Village
Asimah Taween Wadi Mai

Friday Market Thoban Wadi Saham
Habsab Wadi Al Sidr Wadi Siji

Umm Al Quwain: Falaj Al Mualla
Ras al Khaimah:

Adhan Khor Khwair Wadi Ghalilah
Al Ghail Munay Wadi Kub
Al Hamraniyah RAK International Airport Wadi Shaam
Al Jeer Seih Al Barerath
Digdagga Shawka
Ghalilah Steven Rock Area
Habhab Um Al Urge
Kadrah Wadi Al Aim
Sharjah Al Bataeh Hatta
Al Dhaid Kadra
Al Khari Maleha
Al Khoros Mohathab
Al Madam Nazwa
Al Tayebah Wadi Al Helo