Returns and Refunds
Returns & Refunds Policy
Last Updated: [14-05-2025]
We want you to love your NailShopping.ae purchase! If something isn’t right, here’s how we’ll make it better.
1. Damaged or Defective Items
Coverage:
If your polish arrives leaking or broken, contact us within 24 hours of delivery with:
A clear photo of the damaged product + packaging.
Your order number.
Resolution:
We’ll replace the item (if in stock) or issue a full refund (including shipping costs).
Note: Claims submitted after 1 day cannot be processed due to courier policies.
2. Returns for Unwanted Items
Eligibility:
Items must be unopened, unused, and in original packaging.
Return requests must be made within 14 days of delivery.
Process:
Email us first at Info@nailshopping.ae with your order number and reason for return.
We’ll provide return instructions.
Shipping Costs:
You cover return shipping (we recommend tracked delivery).
In UAE: We can arrange pickup for 35 AED.
International: Contact us for shipping quotes.
Refund Timeline:
Once received and inspected, we’ll notify you within 3 business days.
Approved refunds (minus original shipping costs) will be processed to your original payment method within 5 days.
3. Non-Returnable Items
❌ Sale/discounted items (unless defective).
❌ Opened or used products (for hygiene reasons).
4. Exchanges
Exchanges are allowed for unused items in original packaging.
UAE: Customer pays 35 AED for return shipping.
International: Email us for arrangements.
5. Failed Deliveries
If a parcel is returned to us (e.g., refused or recipient absent):
We’ll refund the order minus 10% restocking fee + original shipping, OR
You may pay shipping again to resend.
6. How to Initiate a Return
Email Info@nailshopping.ae with:
Order number.
Photos (for damaged items).
Reason for return/exchange.
Wait for our instructions before shipping.
Tip: Keep tracking numbers for returns—we’re not liable for lost parcels.