Returns & Refunds Policy

Last Updated: [14-05-2025]

We want you to love your NailShopping.ae purchase! If something isn’t right, here’s how we’ll make it better.

1. Damaged or Defective Items

Coverage:

If your polish arrives leaking or broken, contact us within 24 hours of delivery with:

A clear photo of the damaged product + packaging.

Your order number.

Resolution:

We’ll replace the item (if in stock) or issue a full refund (including shipping costs).

Note: Claims submitted after 1 day cannot be processed due to courier policies.

2. Returns for Unwanted Items

Eligibility:

Items must be unopened, unused, and in original packaging.

Return requests must be made within 14 days of delivery.

Process:

Email us first at Info@nailshopping.ae with your order number and reason for return.

We’ll provide return instructions.

Shipping Costs:

You cover return shipping (we recommend tracked delivery).

In UAE: We can arrange pickup for 35 AED.

International: Contact us for shipping quotes.

Refund Timeline:

Once received and inspected, we’ll notify you within 3 business days.

Approved refunds (minus original shipping costs) will be processed to your original payment method within 5 days.

3. Non-Returnable Items

❌ Sale/discounted items (unless defective).
❌ Opened or used products (for hygiene reasons).

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4. Exchanges

Exchanges are allowed for unused items in original packaging.

UAE: Customer pays 35 AED for return shipping.

International: Email us for arrangements.

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5. Failed Deliveries

If a parcel is returned to us (e.g., refused or recipient absent):

We’ll refund the order minus 10% restocking fee + original shipping, OR

You may pay shipping again to resend.

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6. How to Initiate a Return

Email Info@nailshopping.ae with:

Order number.

Photos (for damaged items).

Reason for return/exchange.

Wait for our instructions before shipping.

Tip: Keep tracking numbers for returns—we’re not liable for lost parcels.